As a business you send many important e-mails to your customers. Invoices, renewal notices, quotes, and important announcements are just a few of the many things you may communicate to your customers via e-mail.
Wouldn’t it be great if you could tell if your customers have read the e-mails you have sent? Now you can!
WhmcsTricks E-mail Status allows you to track the e-mails you send, and see which ones have been opened.
Once this module is activated an invisible tracking pixel will be added to the footer of all e-mails sent by WHMCS to your customers, and you can see which messages have been read from the WHMCS Administration Area.
This module allows you to see which e-mails have been opened from the “Emails” tab on the “Client Profile” page in WHMCS. You can also see the date the e-mail was opened, and the IP address that was logged when the message was viewed.
If the email hasn’t been read yet you will see a red icon. If you see no icon it means that the email was sent before activating the module.
Ticket open tracking
Once you answer a ticket check if the client read your last answer or if that was not read yet. If you don’t see any box on top of the ticket page it means tracking is not active (check the module page) or that the ticket emails were sent before you activated the module.
Easily get a quick overview of how many e-mails you are sending, and how many of them are being opened, from the WhmcsTricks E-mail Status summary page. You can calculate the open rate of an email campaign (you can make a search using a specific subject).
You can insert the subject of your mailing list in the box to calculate the open rate of your mass email. You can use “%” as a wildcard in case you were using a dynamic parameter in your subject (for example “hello % here is your discount” where % was the name of every customer).
The module is available on an annual license for 25$ for a lifetime license.
Installation and Configuration
To install the module:
- Upload the folder th_es inside the /modules/addons folder of your whmcs installation
- From your WHMCS Admin Panel, go to “Setup > Addon Modules”
- Click the “Activate” button beside the WhmcsTricks E-mail Status module
- On the same page, scroll down and click the “Configure” button beside the WhmcsTricks E-mail Status module
- Select all permission groups that you want to be able to use this module, and click “Save Changes”
- From your WHMCS Admin Panel, go to “Addons > WhmcsTricks E-mail Status”
To configure the module:
Visiting the module page you will get 2 alerts (or 2 success messages).
You need to add a tag in your email footer, just before the end of the body to include the tracking. If you want to track the ticket emails as well you need to log email ticket replies. Everything is explained in the documentation and in the alerts. Once everything is configured correctly you will see this: