Custom Hooks

In this page you can find a list of all the custom hooks we offer with a link to the instruction page

Hooks Settings Module

While this is not a hook we decided to add it here on the first page, as it’s used for hooks.

This module allows you to use the database to store all the hooks settings, so if any of your hooks is updated all you have to do is to upload the new hook file.

Since this is the foundation of all our hooks we decided to make it free for everyone.

For installation and instruction please visit the page Custom module to manage hooks settings

EPP request

Tired of looking at your customers moving to another hosting and realising it when it’s too late?

With this hook you will be able to setup a a form that will send you and email once completed, right before they can retrieve the auth-code. This will give you time to write them and try to maintain the client with an offer or something else depending from what they wrote in their motivation to leave your service

For installation and instruction please visit the page Custom Hook survey EPP request

CREATE TODO ON INVOICEPAID

Ever sent an invoice to a client and then having to check if he paid to perform the action? Those times are over.

With this hook you can create a note, and when the invoice is paid a todo will be created for you, with the text that you wish.

For installation and instruction please visit the page WHMCS create a todo after an invoice has been paid

IPN HANDSHAKE INVALID

This hook will check the Gateway LOG every hour, and if the error “IPN Handshake Invalid” is found it will create a ToDo entry for you to check that payment and solve the error.

For installation and instruction please visit the page Check the gateway log for IPN Handshake Invalid

CHANGE THE INVOICE LOGO

With a client we had a problem: His theme has a dark header, so his logo was white. The problem was that the online invoice has a light background, and the logo was barely visible.

With this simple hook you can edit the logo url for your invoice without the need to edit the theme (this makes it easier to upgrade WHMCS and its theme)

For installation and instruction please visit the page Change the logo for the online invoice

CHECK FOR MANUAL RENEWAL

In some cases you are just reselling VPS, so you only want to renew once your client has paid for it. Or maybe you’re selling a SSL certificate as an addon or a license as a configurable option.

With the hook Check for manual renewal you will be able to create a todo after the payment is received and be reminded to renew that service manually.

ASK FOR CUSTOMERS REVIEW

We believe that asking for a review after a ticket has been solved is one of the best moments. This hooks reminds your support operatoros to ask for reviews and tells them what to ask.

For details check Ask for customer reviews on ticket

ASK FOR TICKET FEEDBACK

Automatically ask your happy clients for a feedback and a review after the ticket has been resolved.

Check the details of the hook: Ask for ticket feedback

CHECK FOR MANUAL ACTIVATION

This hook creates a ToDo when an order that contains a certain product, addon or configurable option has to be activated manually.

For details please check the page: Check for manual activation

RELATED PRODUCT REQUIRED WHEN OPENING A TICKET

WHMCS by default lets your customers pick a service, addon or domain when opening a ticket.

For some departments it could be useful to force this, setting the Related Service select required.

This is exactly what this hook does.

DO NOT SEND UPCOMING DOMAIN RENEWAL NOTICE

WHMCS has what we think it’s a bug.

Even if the client expressed he doesn’t want to renew the domain, WHMCS will still send the reminder email, which we think isn’t useful.

Get the hook for free.

CANCEL INVOICE FOR TERMINATED AND CANCELLED SERVICES

This hook runs after all the automations and set the invoices to “Cancelled” it the relates services have been terminated or cancelled. This feature has been long requested to WHMCS but it was never implemented.

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